Recommended Internet Browsers
We strongly recommend Microsoft Internet Explorer (version 6 or later), Mozilla Firefox (all current versions) and Safari (version 2 or later). These browsers count for 99% of all Internet browsing on this site. Due to this site's image intensity, other browsers may not display or work properly, causing a frustrating experience. If you encounter problems while using the recommended browsers, please contact us via "contact webmaster", and let us know.
How to order and Maneuver the Website
Log-In Required: if you are required to enter a username and password to gain access to the event, make sure you type in the exact username and password combination provided, and hit "enter". This is "case sensitive". If you do do not see the "photos" and other black buttons at the top of the page, you have entered an incorrect username/password combination. Hit your browser's back button and re-enter the username/password. If you are unsure, do not know the proper username and password or simple cannot log in, please contact the studio directly (their information is listed at the top of the log-in page).
No Log-In Required: if you have navigated to the event's home page and you see the black navigation buttons at the top of the page (i.e. "home", "view photos", "create card", etc), this means that there is no log-in. You can simple start browsing the event.
Clicking on the "view photos" button will bring up a a listing of page numbers and thumbnails for you to navigate through the event (actual color of the images may vary depending on your computer monitor and settings). Once you locate an image to be purchased, add the quantity in the box, next to the size of print desired, and click on "add to cart" at the bottom of the print sizes box. Use the other black navigation buttons at the top at any time to view a "slideshow", order Greeting/Holiday "cards", "view cart", etc.
Feel free to "email a friend" to let them know the images from the event are available for viewing and ordering. Be sure to fill out email address correctly. You will not receive a notice if an email address was incorrect and undeliverable. If the event required a log-in, the email will automatically include that information. You may also contact the Photography Studio, via email.
When you have finished adding prints to the cart, hit the "view cart" button and double check to make sure that you have ordered correctly, including the size and tone. If necessary, change what you wish and hit the "update" button to the right. If you would like to view or crop the ordered image, hit the "crop" button to the right of the line order. Hit apply if you have cropped, cancel if you were viewing the image only.
Print Size Names and the Crop Tool
The 2-up wallet is 2.5"x3.5" for each wallet, both printed on a 3.5"x5" sheet. The 8-up wallet are 8 die cut 2.25"x3.25" with rounded corners. The 3x5 size is 3.5"x5" actual. All other sizes available for purchase are the same size as listed. When using the crop tool during checkout, please give at least an additional 5-10% extra space for "clipping" or spill. This will allow a slight amount of room for mechanical variation and not cut into important areas of the image, like someone's head.
Checking Out Your Shopping Cart and Customer Information
Once you have filled your cart and cropped your images to your liking, hit "checkout" to review the order. (Illinois State Sales Tax is displayed, but will be deducted from your receipt if your billing address is outside of Illinois.) If your order is correct, hit the "purchase" button. Please fill out all applicable billing and shipping information, and credit card data very carefully. Review and double check your customer and credit card information prior to clicking on the "Send Order" button. If any of your information was incomplete or incorrect, you will be required to fix the area, prior to a successful purchase. {Please note that a separate credit card authorization will occur each time you hit the "Send Order" button, regardless of issue, so take your time and make sure you input all of your information correctly first time. If there have been multiple attempts to send in an order, only the last successful credit card authorization will be charged. All previous authorizations (or pending charges as some banks call it) from prior attempts will disappear once your card's issuing bank releases the authorization(s), typically in 5 business days.}
Once you click "send order", a small confirmation window will appear with the amount that will be authorized and charged to your credit card. Once your order has been successfully placed, a receipt is immediately generated and an email confirmation is sent within one minute. You can expect delivery of your custom order within two weeks.
Site Time Out
This site will time out if there is an inactivity period of two hours. If this occurs, anything ordered, residing in the cart will be lost. It will also be necessary to log back into the event (if required). There is no way to save a pending order.
Online Order Shipping Policy
Orders are typically delivered within a two weeks period, and are shipped via UPS Ground Service. No PO Boxes are accepted nor will be delivered to by UPS. If you used a PO Box for the shipping address, we will ship your order via US Postal Service (with no tracking info available). If your billing address includes a PO Box, avoid delays and make sure you fill out the optional shipping address with a home or business address.
Shipping charges are based on the value of your custom order's subtotal. We highly regard the importance of your order, and want to have it protected during all aspects of production, including the shipping process. The shipping charge includes US nationwide delivery to your door and 100% insurance, covering contents and shipping costs. All shipments are traceable, and we can provide you with shipping information once your order has left, per request. All International shipments will be sent via USPS Global, and will be quoted before your credit card and order is processed.
NORMAL SHIPPING CHARGES- UPS Ground Service
If your subtotal is less than $100.00, the shipping charge is $9.95
$100.00 to 199.99 = $10.95
$200.00 to 299.99 = $11.95
$300.00 to 399.99 = $12.95
$400.00 to 499.99 = $13.95
$500.00 to 999.99 = $17.95
$1000.00 and above = $19.95
Damaged or Incorrect Shipment Information
If you receive your shipment damaged in any way-DO NOT THROW OUT THE SHIPPING BOX OR ANY CONTENTS! It is 100% insured, however, proof of damage is required to start a claim. If visible damage is present, note the extent with the delivery person if possible. If unable or hidden damage is found, contact the Studio immediately (include the order number, event ID and the date ordered). After damage has been reported, UPS will want to inspect the box and contents during the insurance claim procedures. You will be contacted once the claim is in motion and replacement prints are on the way. You have ten (10) days from the delivery date to submit a claim if the order was received damaged or incorrect. Orders placed are considered custom per your specifications. All sales are final and may not be returned for a refund.
Illinois State Sales Tax
Prior to collecting customer addresses and payment information, this site generates a "review" page displaying order totals including Illinois State Sales Tax. This 6.75% tax is only applicable to orders reflecting customer billing addresses that originate in Illinois. Customers with a billing address outside of Illinois will not be charged state sales tax. This will be reflected on your final receipt, after the order has been submitted and authorized.