FAQs

Welcome to myEventOrder.com!

MyEventOrder.com was created to make it easy for you to browse images and purchase photographic prints from an event or studio session. The following information will be helpful in creating a wonderful experience while viewing the event.† At any time you may contact us via the Contact Webmaster or Contact Studio buttons located at the top of the page.

Click here to watch our youtube video

Why is there an Email Log-In Requirement?

First, let us state that we understand the importance of privacy and that your email will not be shared.† Your email address will provide identification for your Shopping Cart so you can close the viewing/ordering session and return later with items still in your cart.† A friendly email reminder pertaining to your cart items is sent within a couple of days, along with notifications about the event's online availability. Periodically, an email may be sent out from the eventís professional photography studio regarding only the specific event that you visited.

What are the Recommended Internet Browsers?

We recommend only:

  • Microsoft Internet Explorer (version 7 or later)
  • Mozilla Firefox (all current versions)
  • Safari (version 2 or later).

These browsers count for 99% of all Internet browsing to this site. Due to the intensity of this site's images and graphics, other browsers (including beta versions of the recommended) may not display properly thereby causing a frustrating experience.† If you encounter problems while using these recommended browsers, please contact us via Contact Webmaster, and let us know.

What is Your Return Policy?

All orders placed are considered custom per your specifications. Once you submit your order, all sales are final and may not be changed or returned for a refund. However, there is a ten (10) day period from the delivery date to notify the Studio directly if the order is incorrect or damaged by the delivery service.

Why does the Illinois State Sales Tax show up on my Checkout page - I don't live in Illinois!

Prior to collecting customer addresses and payment information, this site generates a Checkout page which displays order totals including a line that says "Tax (Illinois only)". Once your order is completed and your address and billing information has been submitted, the tax will be removed for non-Illinois residents. This will be reflected on your final receipt.

How the heck do I work this thing?

Enter your email address and password (if applicable). Passwords are case-sensitive. If you do not know the proper password or simply cannot log in, please contact the studio directly. Once you have logged in you will see the black navigation buttons at the top of the page (i.e. "home", "view photos", "create card", etc).

Top Navigation Buttons
View Photos:
Click this to see thumbnail images and an ordering column.
Create Card:
Click this to create and order Greeting and Holiday cards.
Slideshow:
Click this to open a new window and watch a slideshow of the images.
Email Friend:
Click this to let your friends and family know the images from the event are available for viewing and ordering. If the event required a login password, the email will automatically include that information. Be sure to fill out recipient(s) email address correctly. You will not receive a notice if an email address was incorrect and undeliverable.
Contact Studio:
Contacts the photography studio that captured the images, in case you have any questions.
Ordering Prints

Select the thumbnail you'd like to order, place a quantity in the box next to the size you'd like, select a tone if you wish, click Add to Cart at the bottom of the ordering column.† Do this for all the prints you wish to order.

Crop your images by clicking View Cart and selecting the Crop button on the right hand column. Zoom and crop, then hit Apply to save changes or Cancel if you change your mind.

Once you have filled your cart and cropped your images to your liking, click Checkout to review the order. If your order is correct, click the Purchase button.

Please fill out all applicable billing and shipping information, and credit card data very carefully. Review and double-check your customer and credit card information, then click the Send Order button.

Please note that your billing address must match the credit cardís billing address (including the street address and zip code) or you will be declined due to our verification process. Do not add spaces or dashes when inputting credit card information. The card number, CVV, and your expiration date must all match the card. If any of your information is incomplete or incorrect, you will be required to fix the area prior to a successful purchase. (Please note that a separate credit card authorization will occur each time you click the Send Order button, regardless of issue, so take your time and make sure you input all of your information correctly the first time.† If there were multiple attempts to send in an order, only the last successful credit card authorization will be charged. All previous authorizations (or pending charges as some banks call them) from prior attempts will disappear once your card's issuing bank releases the authorization(s), typically between 5 and 10 business days.)

Once you click Send Order a small confirmation window will appear showing the amount that will be authorized and charged to your credit card. Once your order has been successfully placed, a receipt is immediately generated. Do not hit your browser's back button! If you would like to view the event again, use the link to return to the event. An email confirmation is sent within one minute. You can expect delivery of your custom order within two weeks.

Payment Information

We accept Visa, Master Card, Discover and American Express (depending upon the hosting studio).

Note: all Prepaid and Gift Cards are not accepted, due to our card verification system requiring billing addresses. We highly advise that you do not even attempt to use a Prepaid or Gift Card, as any attempt to use this type of card to pay for your order will (1) be declined, and (2) attempted amounts of funds being authorized will be frozen on the card, even if it gets declined. Releasing funds back to the card is done by the card's issuing bank only, and can take up to 4 weeks to process. We have no control of these funds.